OwnerRez Automated Message Examples

These are real systems I quietly run in the background.

Real Messages from Real STR Systems

These are real automated messages I use inside OwnerRez — not generic templates, not copywriting examples, and not pulled from a course.

Every message shown here is designed to support operations: reduce confusion, prevent missed steps, and create smoother stays for both guests and owners.

As a Certified OwnerRez Advisor, I build and refine these messages as part of complete STR systems — where timing, logic, and context matter just as much as wording.

Why Automated Messages Matter

When done correctly, automated messaging:

Reduces repetitive guest questions
Prevents missed steps and confusion
Sets clear expectations without manual follow-ups
Supports smoother operations as volume increases

These messages aren’t meant to replace human communication — they support it, so you’re not answering the same questions over and over.

How to Use This Page:

You’re welcome to adapt these examples for your own setup. If you’re unsure when to send a message, why it exists, or how it fits into your workflow — that’s where I help.

Rental Agreement

This is also a default agreement ~ we send this as soon as the booking is created for VRBO, Airbnb, Booking.com, etc.

Hi {CFIRST},

Thanks for booking {PDISPNAME}!

I have entered your {BSOURCE} booking into our main booking system.

Could you take a second to click on the following link? This will open a POC (point of contact) form and renter agreement that we ask all guests to sign before coming out to {PDISPNAME}.

e-Signature form for Booking # {BID}
{BUFIXUP}

If you could take care of this ASAP, that will complete your booking for {PDISPNAME}.

If you need any additional information, please do not hesitate to ask, it would be my pleasure to answer any questions you may have!

In any case, I will contact you a few days before your arrival to make sure that everything is okay on your side, and give you some additional instructions for a smooth check-in.

I look forward to hosting you!

Talk to you soon and thanks for booking!

-{MYFIRST}

Missed Rental Agreement

We send this 2 days after the booking is created for for VRBO, Airbnb, Booking.com, etc.

Hi {CFIRST},

Thanks for booking {PNAME}!

I have entered your {BSOURCE} booking into our main booking system, however, we are missing your rental agreement.

Could you take a second to click on the following link? This will open a POC (point of contact) form and renter agreement that we ask all guests to sign before coming out to {PNAME}.

e-Signature form for Booking # {BID}

If the above link does not work, please copy and paste the URL below to access the Rental Agreement for signature.

{BUFIXUP}

If you could take care of this ASAP, that will complete your booking for {PNAME}.

Talk to you soon and thanks for booking!

{MYFIRST}

Pre-Arrival

We send this 3 days before arrival at 10 am.

Hi {CFIRST},

We look forward to hosting you in 3 days on {BARR}, don’t forget to check out your digital guide {BXTOUCHSTAYLINK}. It will have rules, arrival instructions and things to do.

Thank you,

-{MYFIRST}

Arrival

We send this at 1 day before arrival at 10 am. Please note we use custom fields that have to be created prior to using this template.

Hi {CFIRST},

Thank you for choosing {PDISPNAME} for your vacation on {BARR}. We are {MYFIRST}, and its always our goal to help our guests have the best experience possible.

Please read arrival instructions very carefully before your arrival.

{BXTOUCHSTAYLINK}

Arrival and check in is stress-free.

Check in anytime after {PCHECKIN}. and check out is {PCHECKOUT}. SHARP. Please adhere to these times as the housekeepers could have several homes to clean and are on a tight schedule.

The address is {PADDRS}.

{PXCODES}{BDOORCODE}

WIFI: Network is {PXWIFINETWORK} and your password is {PXWIFIPASSWORD}

{PXADDINFO}

{PXTRASHDAY}

Please don’t hesitate to contact me with any questions that you might have before or during your stay. Call or text us at (305) 768-1787. We also have a text only number (305) 768-1787

Most of all, have a wonderful time.

Best,

-{MYFIRST}

{PXRULES}

Check Out Instructions

We send this 1 days before departure at 5pm.

Hi {CFIRST},

I hope that you are having an excellent stay so far at {PDISPNAME}! I would like to remind you that check-out time is by {PCHECKOUT}. We do our best to accommodate late check-outs but it’s not always possible. Please let us know in advance if you’d like to check out later.

Our house is professionally cleaned at each checkout but if you could please help with the below it is greatly appreciated:

Ensure Trash from Bathrooms is put in the main Kitchen Trash and Trash Emptied to the trash containers outside the double back gate of the backyard.
All dishes are placed in the dishwasher and the dishwasher is turned on for cleaning.
All lights and Heat/AC is turned off.
Signed out of All apps on TVs such as Netflix / HBO / Hulu and the such.
Leave all beds unmade and leave towels in the bathrooms.
Check under chairs and beds to make sure nothing has been left.
If had access to a key during your stay please return to the back door lockbox.

Let me know if you have any questions!

Safe travels!

-{MYFIRST}

Missed Security holds (Airbnb - booking.com) if need to send separately

Hi {CFIRST},

Thank you for booking {PNAME} and signing rental agreement, however, we are missing the credit card form. If you can take a minute to also fill out our security hold information. We will place an automatic hold of {PSDAMT} on your credit card {PSDRS} days prior to arrival and release {PSDRL} days after departure.

{BUSECDEP}

-{MYFIRST}

Book Direct Next Time

We send this 14 days after departure at 6pm.

Hi {CFIRST},

It was such a pleasure hosting you during your stay on {BARR} at {PNAME}. We’d like to invite you to book direct next time you stay with us at {MYURL}.

Thank you,

-{MYFIRST}

Direct Book Review form

We send this 2 days after departure at 6pm.

Hi {CFIRST},

It was a pleasure hosting you and we will certainly be leaving you a great review for your stay!

Please use the following link to write a review (or send private feedback) for your stay at {PDISPNAME}.

Review form for Booking # {BID}

{BUREVIEW}

Please take a second to describe your experience – even if it’s just a few words. It makes a big difference!

Thanks,

{MYFULL}

Gap Nights

This can be set to a multi-tude of ways. We send out 5 days prior to arrival. Also under booking status set up adjacent available nights; either arrival or departure; gap of 1 to 3.

Hi {CFIRST},

Thank you for booking {PDISPNAME}.

I just noticed that the {BADJOPEN} your reservation is still open.

Would you like to stay an additional night for 30% off? If you are interested, please reply to this email.

Thank you for choosing {PDISPNAME}!

{MYFIRST}

**Reminder to Self of Arrival

We send this 1 day prior to arrival.

Guest {CFULL}, {CPHONEPR}, traveling from {CADDRS} at {PDISPNAME} arriving {BARR} with {BNADULT} adults, {BNCHILD} children, {BNPET} pets and additional notes: {BNOTES}.

Custom fields {BXGUESTS} guests {BXPETS2} pets {BXPHOTOID} photo id.

Automation should support good operations — not replace them.

Every setup is different, and recommendations are based on real-world STR use.

If automated messages feel overwhelming or inconsistent, it’s often a sign the underlying system needs structure — not more templates.